About this application
The life insurance policy being applied for with this application is a consumer insurance contract within the meaning of the Insurance Contracts Act 1984 (Cth). When you apply for life insurance, we conduct a process called underwriting. It’s how we decide whether we can cover you, and if so, on what terms and at what cost. We will ask questions we need to know the answers to. These will be about your personal circumstances, such as your health and medical history, occupation, income, lifestyle, pastimes, and current and past insurance. The information you give us in response to our questions is vital to our decision.
Duty to take reasonable care
Before you enter into a life insurance contract, you have a legal duty to take reasonable care not to make a misrepresentation to the insurer before the contract of insurance is entered into.
A misrepresentation is a false answer, an answer that is only partially true, or an answer which does not fairly reflect the truth.
This duty applies to a new contract of insurance and also applies when extending or making changes to existing insurance, and reinstating insurance.
When you apply for life insurance, we conduct a process called underwriting. It’s how we decide whether we can cover you, and if so, on what terms and at what cost.
We will ask questions we need to know the answers to. These will be about your personal circumstances, such as your health and medical history, occupation, income, lifestyle, pastimes, and current and past insurance. The information you give us in response to our questions is vital to our decision.
If you do not meet your duty
If you do not meet your legal duty, this can have serious impacts on your insurance. There are different remedies that may be available to us. These are set out in the Insurance Contracts Act 1984 (Cth). These are intended to put us in the position we would have been in if the duty had been met.
Your cover could be avoided (treated as if it never existed), or its terms may be varied. This may also result in a claim being declined or a benefit being reduced.
Please note that there may be circumstances where we later investigate whether the information given to us was true. For example, we may do this when a claim is made.
Before we exercise any of these remedies, we will explain our reasons and what you can do if you disagree.
Guidance for answering our questions
You are responsible for the information provided to us. When answering our questions, please:
Think carefully about each question before you answer. If you are unsure of the meaning of any question, please ask us before you respond.
Answer every question.
Answer truthfully, accurately and completely. If you are unsure about whether you should include information, please include it.
Review your application carefully before it is submitted. If someone else helped prepare your application (for example, your adviser), please check every answer (and if necessary, make any corrections) before the application is submitted.
Changes before your cover starts
Before your cover starts, we may ask about any changes that mean you would now answer our questions differently. As any changes might require further assessment or investigation, it could save time if you let us know about any changes when they happen.
If you need help
It’s important that you understand this information and the questions we ask. Ask us or a person you trust, such as your adviser for help if you have difficulty understanding the process of buying insurance or answering our questions.
If you’re having difficulty due to a disability, understanding English or for any other reason, we're here to help. If you want, you can have a support person you trust with you.
Notifying the insurer
If, after the cover starts, you think you may not have met your duty, please contact us immediately and we’ll let you know whether it has any impact on the cover.